EMS Billing Information
The BJFD participates in soft EMS billing. For EMS billing question you can contact Station 610 or our EMS billing partner:
©Medicount
Post Office Box 392907
Pittsburgh PA 15251-9907
888-410-6986
If we have exhausted all our resources trying to find the patients insurance, we may call the patient for insurance information.
We will also send out a letter, stating…
This is not a bill - We need your insurance information in order to process your claim.
Patients can email ptrelations@medicount.com or visit our website www.medicount.com/patient - there they can make a payment or complete the insurance info form.
Customer Service 888-410-6986 – 24 hours a day, 8:00am to 5:00pm EST M-F, outside of those hours the patient can get balances, update insurance, or leave a message, etc.. through the IVR.
Attorney requests should be submitted to https://www.chartswap.com/ the attorney should be familiar with ChartSwap.
It is a secure way to send and receive the documents requested and verify that the “Release of Information” form is complete and correct.
You should not need to respond to any requests for run reports and/or billing information unless it is a patient requesting their run report.